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1. Amaç ve Kapsam

İşbu Teslimat ve İade Şartları, MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ tarafından sunulan şehir içi ve şehirler arası kurye ve dağıtım hizmetlerine ilişkin teslimat, iptal ve ücret iadesi koşullarını düzenlemektedir.

MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ bir e-ticaret platformu olmayıp, fiziki ürün satışı gerçekleştirmemektedir. Tahsil edilen bedeller yalnızca verilen kurye ve lojistik hizmetine ilişkindir.

2. Hizmet Tanımı

MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ; müşterinin talebi doğrultusunda gönderiyi belirtilen adresten teslim alarak, belirtilen adrese ulaştırmakla yükümlüdür.

Sunulan hizmet türleri; standart kurye, express kurye, VIP kurye, arabalı kurye ve gece kurye hizmetlerini kapsayabilir.

3. Hizmet Talebi ve Ödeme

3.1. Hizmet talebi telefon, internet sitesi veya dijital iletişim kanalları aracılığıyla oluşturulur.

3.2. Ödeme; nakit, banka havalesi/EFT veya sanal POS üzerinden kredi kartı ile gerçekleştirilebilir.

3.3. Sanal POS ile yapılan ödemelerde müşteri, kart bilgilerinin doğru ve kendisine ait olduğunu kabul ve beyan eder.

3.4. Ödeme onaylandıktan sonra hizmet süreci başlatılır.

4. Teslimat Şartları

4.1. Teslimat süresi; trafik yoğunluğu, hava koşulları, resmi kısıtlamalar ve benzeri mücbir sebeplere bağlı olarak değişiklik gösterebilir.

4.2. Gönderi, kurye tarafından teslim alındığı andan itibaren teslim edilene kadar MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ sorumluluğu altındadır.

4.3. Yanlış, eksik veya hatalı adres bildirilmesi durumunda oluşabilecek gecikmelerden müşteri sorumludur.

4.4. Teslimat, alıcıya imza karşılığı veya teyit alınarak gerçekleştirilir.

5. İptal Şartları

5.1. Hizmet, kurye yönlendirilmeden önce iptal edilirse, tahsil edilen bedelin tamamı iade edilir.

5.2. Kurye çıkışı yapıldıktan sonra iptal edilmesi halinde, mesafe ve operasyon durumuna göre kısmi ücret kesintisi uygulanabilir.

5.3. Gönderi teslim alındıktan sonra hizmet iptali mümkün değildir; ancak gönderi iade talimatı verilirse yeni bir hizmet bedeli doğabilir.

6. Ücret İade Koşulları

6.1. Hizmetin MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ kaynaklı olarak yerine getirilememesi durumunda ücret iadesi yapılır.

6.2. Müşteri kaynaklı yanlış bilgi, adreste bulunmama veya teslimatın alıcı tarafından reddedilmesi durumlarında ücret iadesi yapılmaz.

6.3. Sanal POS üzerinden yapılan iadeler, ilgili bankanın prosedürlerine göre 1–7 iş günü içerisinde karta yansıtılır.

6.4. Şüpheli işlem, chargeback (ters ibraz) veya itiraz durumlarında banka ve mevzuat hükümleri uygulanır.

7. Mücbir Sebepler

Doğal afet, aşırı hava koşulları, resmi yasaklar, ulaşım engelleri, sistem arızaları ve benzeri kontrol dışı durumlarda MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ sorumluluk kabul etmez. Bu hallerde teslimat süresi uzayabilir veya hizmet ertelenebilir.

8. Yürürlük

Bu şartlar, hizmet talebinin oluşturulması ile birlikte yürürlüğe girer. MULTİ SHİPPİNG MOTO KURYE VE TANITIM HİZMETLERİ TİC LDT ŞTİ gerekli gördüğü hallerde şartlarda değişiklik yapma hakkını saklı tutar.

FREQUENTLY ASKED QUESTIONS

What Is a Standard Courier Service and What Is the Delivery Time in Hours?

Standard Courier is an economical service offered for your shipments that do not have urgency within the day but need to be delivered on the same day. Our standard courier delivery time across Istanbul ranges between 3 and 3.5 hours.

Are standard courier prices more economical compared to other courier services?

Yes, our standard courier service is the most economical option in terms of price-performance. Since our couriers deliver multiple shipments along the same route in sequence, costs are reduced and this is reflected to our customers as the most affordable courier solution.

Until what time can a call for a standard courier be placed during the day?

To be included in our daytime normal courier delivery network and for the delivery to arrive by the end of working hours, you must request a courier by 16:00 at the latest. For your urgent shipments after this time, our Express or VIP courier options are available.

In which situations should a car courier be preferred and what are the advantages?

Car courier is the service of transporting packages by car that are too large, heavy, or delicate for motorized couriers to carry. A car courier is the safest option for large parcels that risk being damaged on a motorcycle, sensitive technological devices, multiple document boxes, parcel-based products, or large shipments that need to be protected from bad weather conditions.

What is the maximum weight and volume limit in car courier service?

As MS Moto Courier, passenger cars or light commercial vehicles are used in our car courier service. Your parcels, packages, and bulky shipments that can fit into the trunk and back seat volume of our vehicles and can be carried by a single person are transported safely. You can get instant information from our call center for detailed dimension information.

What is the delivery time for a car courier within Istanbul?

In our car courier service, since our vehicles are subject to Istanbul traffic, delivery times vary depending on weather and road conditions. However, as we operate on an express transfer logic, once your package is picked up from the address, it is delivered to the recipient within an average of 90 to 180 minutes, depending on the distance.

What is a VIP courier and how does it differ from a standard courier?

VIP courier is a personalized service where a motorcycle courier is assigned exclusively for your shipment. While a regular courier makes deliveries by stopping at multiple addresses during the day, the VIP courier delivers your package directly to the recipient the moment it is picked up from you, without stopping at any other address.

How many minutes does an urgent VIP courier delivery take within Istanbul?

In our VIP courier service, processes proceed completely as express. After your request is received, our courier will be at your address within 15 minutes. After picking up the package, delivery is made to the desired point of Istanbul within 30 to 45 minutes, depending on the distance.

How is the security of documents and valuables ensured in VIP courier service?

In our VIP courier service, the courier carrying your package is tracked in real-time through our digital system until the delivery is complete. Your shipment is delivered exclusively to the authorized person named on the delivery receipt, subject to identity verification and signature, ensuring 100% security.

What is an express courier and how does it differ from a standard courier?

Express courier is a special service that follows a much faster delivery route compared to normal couriers for your shipments that need to be delivered urgently. While a normal courier makes deliveries by visiting multiple addresses throughout the day, the Express courier prioritizes urgent shipments in a specific region only and moves directly to the delivery point with minimum stops.

What is the delivery time for an urgent express courier within Istanbul?

As MS Moto Kurye, we race against time for your express courier shipments. Once your call is received, our courier quickly arrives at your address and, after picking up the package, safely delivers it to any point in Istanbul within an average of 60 to 90 minutes (1 - 1.5 hours) depending on the distance.

What are express courier prices based on and are they economical?

Express courier prices are determined based on the distance (in kilometers) between the district where the shipment will be picked up and the district where it will be delivered, as well as factors such as bridge tolls. Since it is a faster and priority service compared to standard courier, the price is slightly different; however, compared to VIP courier, it is a much more economical and budget-friendly emergency courier solution. You can use the courier price calculation tool on our website to see the exact fee.

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